As cutting-edge technologies continue to revolutionize the field service industry, it is essential that service-based companies stay alert, agile, and adaptable to the latest trends. This is not just for large enterprises; small companies need to be prepared as well if they want to grab a competitive advantage. One of the major trends in this regard is mobility in field service management.
To elaborate, mobility in field service management refers to the use of mobile technology to run day-to-day operations in a service-based organization. With the advent of software tools and automation solutions, the traditional approach to managing a service business has long been transformed. Mobile technology is the latest addition to this list of disruptive technologies, and it has arguably had the most profound impact on the industry so far. It empowers service businesses with dynamic, real-time management of service operations from anywhere. And it is possible with field service mobile apps.
What is A Field Service Mobile App?
Field service mobile apps are essentially mobile applications that enable businesses and technicians to carry out daily operational tasks, such as scheduling, dispatching, monitoring, reporting, estimating, invoicing, bookkeeping, equipment tracking, managing inventory, viewing and updating work orders, etc., via their own smartphones or any other mobile devices. It is often powered by cloud technology and optimized for a mobile workforce.
In the last few years, field service mobile apps have gained significant popularity across a variety of field service businesses for evident reasons. It can add more efficiency, transparency, productivity, and profitability to your workflow. But some businesses are yet to adopt the biggest competitive advantage of our time, i.e., the field service mobile app, believing it is beneficial only for large enterprises. This, however, cannot be any farther from the truth. Mobile apps for field technicians can be as useful for small businesses as they are for large companies. All you need to do is ensure that it fits your budget and that its features fulfill your specific needs.
Here is a list of the top 10 field service mobile applications for small companies.
Best Mobile Apps for Small Field Service Businesses
1. Field Promax
If you want an all-in-one solution for your business, choose Field Promax. Powered by the latest technologies like cloud storage and GPS, it is one of the most efficient, comprehensive, and cost-effective digital tools for automating and streamlining your workflow. Essentially, Field Promax is a cloud-based web and mobile application for service-based organizations of all sizes. It is intended to provide support to you every step of the way, whether it be scheduling, dispatching, work order management, estimating, time tracking, inventory management, monitoring, recurring order management, or invoicing.
Field Promax also includes customizable capabilities that can meet your specific demands. It is accessible for both iOS and Android devices. You can easily access all its features with this app.
The best thing is that Field Promax also provides a dedicated mobile app for field service technicians to use on their own smartphones or tablets so that they can view schedules, access customer information, accept work orders, update job progress, and even generate and send invoices to the customers right from the field. Field Promax also supports QuickBooks Online integration.
2. Workiz
Workiz is a top-rated smartphone app designed to serve small and medium service businesses. It is efficient, cutting-edge, and easy to use. It is the ideal solution for organizing, streamlining, and standardizing your company’s operations using advanced automation tools. It provides you with an efficient set of capabilities for managing your job orders, staff scheduling and dispatch, time-tracking, CRM, database management, invoicing, and online payments.
3. mHelpdesk
mHelpDesk offers one of the best field management apps available today. It provides you with greater control over your mobile workforce and resources. It also boasts one of the most outstanding user interfaces.
mHelpdesk is jam-packed with useful features and functionalities. It offers an integrated scheduling and dispatch tool that ensures full transparency and enhanced adaptability through the process. Furthermore, the dashboard gives you an excellent overview of your operations, as you can drill down for more information and deeper insights. Its billing and invoicing features are also very well-organized, making it easy to access.
4. ServiceM8
ServiceM8 is another excellent option for small companies. In fact, it is one of the most efficient and popular field service mobile apps available today. It is a simple and effective solution for automating your business activities with minimal effort. It is relatively affordable as well as easy to use. Nonetheless, ServiceM8 provides a comprehensive range of features and capabilities to help business owners, managers, and executives, as well as field service technicians, such as internal communication, scheduling, reporting, invoicing, and work order management capabilities.
5. Housecall Pro
Housecall Pro is another field service software that is popular among small and medium-sized business owners because of its efficiency and ease of use. It is largely known for its user-friendly smartphone app. Moreover, it is an excellent alternative for automated scheduling and dispatch, as well as job order administration. It is a cost-effective service-based business solution that enables service providers to abandon paper-based operations in order to implement comprehensive digital automation.
In addition to the standard field service management features and capabilities, Housecall Pro includes repeat order management, online booking, follow-up marketing, accounts integration and management, advanced business analytics, and third-party integration.
6. WorkWave
Workwave’s comprehensive mobile field service solution enables you to manage field service operations while also meeting the specific needs of your customers. It has a drag-and-drop scheduling tool, CRM, invoicing, reporting, and billing capabilities.
They have created a smartphone app (for both Android and iOS) that allows field technicians to communicate with the back office and manage their schedules through an easy-to-use interface.
7. FieldEdge
FieldEdge is yet another mobile FSM app that is suitable for small companies, especially those who require more assistance with customer management. The CRM feature in FieldEdge allows users to view schedules, SLAs, agreements, estimates, bills, equipment, job updates, and work order history. It gives a detailed summary of each customer , including thorough historical data.
8. FreshDesk
Freshdesk Field Service is a fantastic cloud-based omnichannel support solution. It offers superior support in the field and workforce management capabilities. Freshdesk allows your field team to collaborate across every support channel from one single platform. With the platform in place, both support staff and field technicians will benefit from increased capabilities to improve service efficiency. A self-service platform is also available in order to extend and increase customer support. It is compatible with both iOS and Android.
9. QuickBase Field Service
Quickbase Field Service is a cloud-based mobile platform that provides your field teams with the resources they require to more effectively manage their schedules. Field teams can use it to manage proposals, estimates, job orders, projects, vendors, and more. By combining accurate data and developing methods that suit your workflow, this easy-to-use mobile solution boosts efficiency, reduces expenses, and helps you make informed decisions. With QuickBase, you’ll be able to finish more projects within budget and on time, while also fostering long-term relationships with clients that result in enhanced revenue growth.
10. Jobber
Jobber is noted for its efficiency and comprehensive features, making it one of the most popular and successful mobile field service management solutions available today. It is primarily a cloud-based FSM software system optimized for mobile devices, which enables service organizations to manage job orders, field workers, and overall routine activities. Work orders, estimates, scheduling, dispatching, cost tracking, reports and analysis, inventory management, online booking, billing, invoicing, and digital payments are just a few of the stunning capabilities that it has to offer. It also includes automated alerts and notifications for field technicians, customer reminders, repeat job management, real-time tracking, GPS, and other features.
Final Thoughts
Almost all of these field service mobile apps are available on both iOS and Android. This means you can use them on your own smartphone or tab without having to invest in expensive gadgets. But no matter which mobile app you choose, make sure you understand your specific automation needs and decide accordingly.
Author Bio
Joy Gomez
My world is made up of codes. It is the central element that drives my universe. I am a self-taught, process-driven programmer with a creative bent of mind. Since I was an engineering student, I dreamt of creating something unique. To satiate my creative appetite, I took to coding. Blessed with abundant support and generous scholarships from my employers, I simultaneously worked full-time and pursued my dream. My passion and high productivity helped me in my journey as well. Finally, I created Field Promax to follow my drive of coding and streamlining processes; and do more of what I know best—coding.
